1. What areas do you cover?

We work across North London—including Crouch End, Muswell Hill, Highgate, Hampstead and Islington—and across Essex, including Brentwood, Billericay, Shenfield, Loughton, Chigwell and Epping.

2. What type of projects do you specialise in?

Extensions, full refurbishments, loft conversions, basements, bespoke joinery, bathrooms, and complete building and maintenance solutions.

3. Do you take on smaller jobs?

Yes. Alongside large builds, we take on smaller maintenance jobs, painting & decorating, bathroom upgrades, joinery repairs, and reactive call-outs.

4. Do you offer design and build services?

Yes. We can handle everything from architectural drawings to structural engineering and final finishes.

5. Can you help with planning permission?

Absolutely. We guide clients through planning, permitted development, and building control.

6. Do you work on listed buildings or conservation areas?

Yes — especially across Highgate, Hampstead and Islington where conservation rules are stricter.

7. How long does a typical extension take?

Length varies by size and access, but most extensions take 10–16 weeks from groundworks to final finish.

8. What’s your lead time to start a project?

Lead times vary, but we try to accommodate urgent works where possible.

9. Do you build loft conversions?

Yes — including dormers, hip-to-gable, mansard lofts, and bespoke layouts.

10. Do you offer basement construction?

Yes — from underpinning to waterproofing and complete internal fit-out.

11. Do you manufacture joinery in-house?

Yes. We design, build and install bespoke kitchens, wardrobes, vanities and storage.

12. Can you re-mastic and re-grout bathrooms?

Yes — we offer full bathroom maintenance including re-masticing, re-grouting, tile repairs, and leak fixes.

13. Do you offer painting and decorating?

Yes — internal and external decorating, full house repaints, and high-end finishes.

14. Do you offer reactive emergency call-outs?

Yes — for leaks, repairs, make-safe work, and urgent maintenance.

15. How do you price jobs?

We offer clear, detailed quotes. Larger projects are broken down properly so clients understand each stage.

16. Are you insured?

Yes, we’re fully insured for all structural, building, and maintenance work.

17. How do payments work?

Extensions/refurbs are staged payments. Smaller jobs are usually billed on completion.

18. Do I need to move out during a refurbishment?

Not always. We can build around you, or plan phases to minimise disruption.

19. Do you take on one-room renovations?

Yes — bathrooms, kitchens, bedrooms, offices, cinema rooms and more.

20. Do you supply materials?

Yes — including all timber, steels, fixtures, fittings, plumbing, electrics, tiles and bespoke joinery.

21. Can you match existing finishes?

Yes — including plaster, flooring, joinery, brickwork and paint colours.

22. Do you provide a guarantee?

Yes. All major works come with a 12-month workmanship guarantee.

23. Do you manage the whole project?

Yes — you get a full project manager, daily updates, and a clean, organised site.

24. Do you offer exterior works?

Yes — fencing, patios, pergolas, decking, garden rooms and outdoor kitchens.

25. Why choose NGS Group?

Because we handle everything—design, build, joinery, maintenance—and we treat your home like it's our own. We’ve built hundreds of projects across North London and Essex.